We rely on the post office, Fedex, and UPS to deliver packages in a timely manner and they are usually successful in delivering items on time. Occasionally, packages may be delayed in shipment due to bad weather or other circumstances. In these instances we are unable to do anything to make it happen faster. Once the package has left our facility, we have no control over the shipment.
If you've paid for expedited delivery and your package is in transit for more than 2 days (i.e. more than 2 business days from the day we mailed it) then we are able to make a claim with Fedex or UPS for the cost of shipping. This typically takes 60 days to process.